If we assess that you cannot afford to repay principal and interest over the term of the loan or, the loan is not suitable for you, given your circumstances, we will not offer you a loan. We will be upfront and transparent with you.

However, we know unforeseen events can interrupt your ability to make repayments, should that occur, we’ll work with you to get you back on track.

If we cannot resolve an issue to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). The AFCA provides fair and independent financial services complaint resolution that is free to consumers. You can find more information here.